3D Industries is a Custom Private Label Manufacturer that produces and delivers product according to our client’s direction and specifications. As such, no two orders we make are ever the same. It’s not always possible to keep the same terms for each order, as prices, delivery, production, freight etc., are always changing. We will always confirm standard information to our customers on an order-to-order basis, but here are some standard terms and conditions for reference:
Our prices are usually quoted as FOB Lake Forest, Ca. (which means the full cost of the product and freight, duty etc., is included in the price). All you need to do is pick-up from our Lake Forest, CA warehouse. We may also quote a different FOB pick-up point from time to time.
We also offer FOB China pricing. That includes delivering your order to your China Freight Forwarding agent, where our responsibility ends. Customer is responsible for any unreasonable charges from their forwarder with regards to dropping off or picking up your order.
Although in most cases, our quotations are stable for at least 30 days, prices are always subject to change as the global cost for raw materials, labor, freight etc. are changeable without notice. Similarly, fluctuations in currency conversion may result in a change of pricing. Final price may be subject to matters outside our control, such as duty rates increased by the government and import cost upcharges and will be reviewed at the time of delivery and are subject to change. Please check with your Accounts Manager for clarification if any questions.
Once we receive your Purchase Order (P.O.) and deposit, we will honor the quoted prices.
As we are an overseas manufacturer, our payment terms are usually 50% deposit with P.O. and balance due prior to pick-up from our warehouse (or delivery to your Forwarder). Other terms may be negotiated after the first order, subject to credit checking etc.
SAMPLES & TESTING
As your production partner, we want to ensure you are happy with the final product. We cannot duplicate the actual wear and tear, and/or repetitive activities, of the final consumer. Therefore, your feedback regarding fit, fabric, construction, logo/graphics application, during sample development is crucial. It is your responsibility to make sure the final sample you approve will work for your business.
It is your responsibility to Wear Test, Wash Test & Field Test the Proto & Sales Samples we submit and provide your approval to Design, Fit, Fabric, Construction, Decoration Quality, etc. Any and all comments and corrections you require must be put in writing, for each sample we provide. Construction and/or quality improvements can only be made once we receive your feedback after the items have been tested in the environment and/activity they are intended for. We will submit samples until we have your absolute approval to go ahead with bulk production. If you wish, you may request and pay for testing by an industry trusted non-partial 3rd party inspection company. Please note that any extra testing requests may affect the final delivery of your order.
Testing could be performed on samples according to customers direction & cost, to see if they meet specific performance standards, including the below. After tests are performed you will receive a copy of the results.
• Dimensional stability to washing and dry cleaning • Colorfastness to light, crocking (rubbing), washing, bleaching • Physical tests – Strength, abrasion, pilling resistance • Chemical Tests – finish analysis ,pH, water resistance, flammability, Antibacterial & Antimicrobial testing
Pre-Production Samples: After you provide proto sample comments, Bulk PO & 50% Deposit, we will provide Pre-Production Samples for your final approval. (Note: No changes can be made at this point.)
The Pre-Production sample will represent the exact Quality & Construction of the future Bulk Production unless otherwise stated. You should be sure that any and all comments & corrections you requested previously, based on samples submitted, have now been satisfied to your absolute approval. By approving the Pre-Production sample, you are acknowledging and approving its current overall Quality & Construction for Bulk Production and end-use acceptability and giving 3D Industries 100% clearance to proceed with Bulk Production in the same quality.
PRODUCTION & DELIVERY DETAILS
Because your order is custom, our suppliers of raw materials will sometimes deliver to us, quantities which are slightly less or more than those that we ordered. Therefore, we reserve the right to deliver to you, a final quantity which may be +/- 5% of your original order qty.
Delivery date is always quoted in good faith and is estimated. This is because of varying factors that could include delay in approval of production samples, port strikes, Custom examinations, client’s delay in sending final payment etc, etc.. We strive to keep our customers posted of production & clearance progress, so they can plan accordingly and therefore, we cannot be held responsible for the final delivery date.
Clients must inspect their order immediately upon receipt. Any discrepancies regarding quantity received, quality issues or similar concerns about your order, must be reported to us in writing within 15 days of receipt of the goods, otherwise, we reserve the right not to accept such claims.
We primarily make soft goods which are constructed by sewing machines. We operate strict quality control measures, but due to the nature of soft goods construction, it may be possible to encounter occasional defective product from time-to-time (even if you inspect the order 100%). Due to our strict control, we hope that you do not find any defective product. However, practically, we allow the standard industry tolerance of just 3% per style per order. That is to say that out of 100pcs of a style (as an example), if you receive up to 3 units as defective, this will be allowable. For any quantity over 3%, you must report it to us in writing within 60 days of receipt and we will address the problem at once. We reserve the right to repair, replace or credit any such quantity that we agree to be defective. We are not responsible for your cost of inspecting the goods once you take delivery.
We will request the balance of payment just prior to goods arriving in our warehouse. If payment is not received in time, we must move your order to a 3rd party facility for storage and pass on the storage fees (which must be paid prior to the release of goods). Interest and late penalty charges on past due amount may also apply. Please contact your Accounts Manager for more details.
Order will be prepared for pick up in loose export shipping cartons. If you require your goods on pallets with shrink wrap, there will be a $20 per pallet charge. We do not always have a raised loading dock so you are responsible for ordering your truck with a lift gate. Please let our Shipping Dept know of any special requests with advance notice.
For any questions regarding terms and conditions relating to your order, please contact your Accounts Manager or email: email@example.com
For more information, click here to view our FAQ’s.
Terms & Conditions may be subject to change without notice. – Copyright 3D Industries 2018